Inbound Returns Administrator

Job Purpose Summary

To provide a comprehensive return product service to our customers and vendors alike.  

Role Responsibilities

• Check/process/credit/replace customers returned products within a timely manner
• All non-RMA products including all returns are accurately logged with appropriate references or VRET number and sent to CS for validation
• Raise discrepancy reports with the CS team accordingly using CRM and email ensuring the RE request is booked in correctly into the correct vendor allocation 
• Stock is transferred back into the sellable location within an agreed timeframe and checked off accordingly
• Using Plant transfers in SAP and movement of goods to the correct plant
• Assist Inbound Co-ordinator resolving and tackling outstanding or new issues 
• Receive and book on to CMS ERP System (SAP) and CRM customer database all returned products and ensure all associated documentation is completed and processed within timely manner
• Ensure returned product is accurately counted and receipted onto CMS ERP (SAP) with any discrepancies clearly noted and promptly reported to Customer Services.
• Process and handle stock transfers between warehouse locations when necessary accurately with a clean audit trail of transactions
• Perform regular stock checks and/or spot checks as required and support the outbound co-ordinator with stock counts and resolving discrepancies
• Ensure all work is carried out in accordance with ISO 9001 procedures

Additional Responsibilities

Key Performance 

• Able to locate stock through SAP
• Conversant in stock taking procedures and provide accurate counting
• Aisle management and has attention to detail
• Works to high standards; areas are kept clean and tidy
• Basic understanding of Health and Safety requirements
• Has worked with key customer SLA agreements and understands customer requirements 

Health and Safety

• It is the responsibility of the employee and Management to ensure that best working practice is carried out in all operations. Internal training may be required on specialised equipment.

Skills & Personal Attributes

Skills 

• Experience in a warehouse environment preferred Fully conversant with Microsoft packages
• Responsible and proactive in nature
• You must have a high attention to accuracy
• Ability to work to deadlines
• Have excellent verbal and written communication skills and a professional telephone manner 

Attributes

• Professional: we do what is right by the customer, not ourselves.
• Effective communication: share information openly and proactively
• Teamwork: work across teams/departments to develop ideas
• Operational Excellence: uncover obstacles and pioneer change
• Unbeatable knowledge: seek to understand our strategy and market
• Innovation: influence and embrace change

#INDHP

Key Traits