IT Support Apprentice

Job Purpose Summary

Who is CMS Distribution?

CMS is a leading global distributor with over 35 years of history. Our overarching mission is to empower our people to exceed the expectations of our customers and vendors. We specialise in taking emerging technologies to market whilst growing established brands using a range of value-added services.

We are a multinational organisation with 500+ people. Our sites range from UK & Ireland to mainland Europe, USA & JAPAC. Everything we do is centred around our 4 CMS Values: People, Operational Excellence, Profitable Growth & Exceeding Expectations.

As our business grows, we aim to Find Great People, Grow Our People, and Keep Our People. We know investing in talent and supporting progression is critical to our future. As an Apprentice at CMS you will take your career from strength to strength through learning about our industry whilst getting upskilled on a Level 3 IT Apprenticeship course. 

Role Responsibilities

A Typical Day in the Job:

• Learn how to deal with senior business leaders, supporting Directors/VIP users both remotely and onsite.
• Learn how to use our Service Desk and ensure all IT incidents reported to the Service Desk or in person are resolved within the agreed timescales making sure that all closure information is correctly recorded.
• Identify and resolve, or escalate, incidents relating to desktops, applications, systems and networks in order to limit business disruption.
• Respond to service requests such as laptop builds, application installs, new user creation and equipment setup.
• Contribute to the knowledge management system and ensure all known problems and fixes are updated.
• Ensure employees of the business are regularly updated on the status of a ticket and receive excellent customer service.

Full training and support will be provided by your workplace mentor and from the apprenticeship provider. 

Additional Responsibilities

Desired Qualities, Skills and Knowledge:

• Passionate about technology.
• A strong communicator.
• Any qualifications in IT or related technical fields would be desirable, but not essential.
• Analytical and problem-solving capabilities.
• Enjoys a variety of work, as well as some independent working (though this role would have the full support of a team, line manager, and mentor).
• Keen to build a good understanding of the following: Laptop/ desktop and mobile hardware support, Apple hardware, Printers, Windows 10, Microsoft Office 365 and Fundamentals of networking.
• Must have a grade C/4 in both Maths and English GCSE, to be eligible for the programme.

Skills & Personal Attributes

Key Traits

If this sounds like the role for you, put in an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.