Account Support

Job Purpose Summary

The primary purpose of this is to deliver the satisfaction, retention, and growth of CMS Store customers. This role plays an important part in onboarding and supporting customers, getting valuable feedback from them, and supporting projects to improve key customer success metrics. Ultimately this role contributes to the achievement of CMS Store objectives through maintaining high levels of customer satisfaction.

Role Responsibilities

This initial period will focus on building a strong foundation for an entry level employee/ new graduate within the watch team, equipping them with the necessary skills and knowledge to effectively contribute to the team's goals:

• Onboarding and Training: undergo onboarding sessions to familiarize with company policies and structure, vendor portfolio, CMS Store specifics, Amazon, eBay and all other accounts.
• Data Analysis and Performance Evaluation: Learn to generate sales reports to monitor costs, profits, and YoY growth on all accounts on a timely basis. Monitor all advertising spend, reporting on ROAS, impressions and clicks across all platforms and recommending scaling, reducing accordingly.
• Growth: Creating new listings and onboarding new accounts when directed by management.
• Optimization: Achieving optimal SEO across all platforms with both photos, content, etc. Working with vendors and VLC to obtain all needed information to complete this task.
   

Additional Responsibilities

Skills & Personal Attributes

Qualifications & Experience 

• BA/BSc degree. Business, Marketing or any related field.
• Excellent communication skills both in written and in verbal format. 
• 1+ years of experience in ecommerce desired but not required

Skills

• Confident communicator.
• Experience collaborating with others in an education or workplace setting.
• Strong analytical skills. 
• Familiarity with Microsoft Office 365
• Keen to detail and strong organizational skills.
• Eagerness to learn and adapt to new platforms.
• Team collaboration and interpersonal skills.

Attributes

• Positive and enthusiastic, “can do” attitude.
• Willingness to learn new skills through a growth mindset. 
• Structured, organised, and methodical work style.
• Team player, supportive and helpful to others.
• Self-starter, able to pick up tasks and deliver outcomes.
• Evidence of and passion for learning new skills, curiosity, and self-development.
• Customer-centric mindset.

This list is not exhaustive but is intended to provide an overview of the current key priorities within the business.  Some of these priorities may change over time and therefore flexibility is required.

Key Traits