Account Manager

Job Purpose Summary

We are looking for an individual with a passion for a career in sales and technology.  To actively introduce and promote CMS Distribution portfolio of Enterprise Software & Enterprise Hardware Solutions to new & existing customers.

You will be responsible for growing business with your assigned customers and proactively ensuring the achievement of input expectations and sales targets on a daily, monthly and quarterly basis.

You will liaise between your customer base and internal CMS Distribution support teams to ensure we exceed our customers expectations through strong service levels and proactive engagement via multiple forms of communication.

You will be focused on achieving KPI’s set in line with the Company’s business strategy and be committed to continuous professional development and learn the key features of the technology that we provide to our customers.

Role Responsibilities

• Achieve Sales targets set each month.
• Maintain an agreed level of proactive phone contact with customers on a daily basis.
• To pro-actively seek new business (Whitespace) by prospecting existing customers and positioning new solutions to them
• Meet and exceed agreed performance objectives & KPI’s.
• Maximise sales by continually expanding opportunities with upsell & cross selling skills.
• Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities.  This includes profiling your customers and developing an awareness of their business structure, key contacts and target markets.
• Ensure accurate and timely management of all quotations and queries, to build a pipeline of opportunities.
• Ensuring that all customers are provided with accurate proposals, collateral and other information as required.
• Continually develop your product and technical knowledge to industry standard including completion of vendor accreditations.
• Demonstrate a passion to learn and develop sales skills and capability.
• Communicate and articulate CMS Distribution value proposition and strategy to aligned customers to differentiate CMS Distribution from its competitors.
• Maintain high levels of customer service ensuring that CMS Distribution remains and or becomes a valued supplier.
• Always act as an ambassador and representative of CMS Distribution to ensure a professional image for the Company.  Actively contribute and act as a role model to the CMS Distribution values.
• Develop excellent relationships with allocated customer contacts. Use all CMS Distribution sales support resources and departments to maximise the customer's experience.

Additional Responsibilities

Skills & Personal Attributes

• A desire to grow a career in IT Sales.
• A minimum of 1 years experience in IT Channel.
• Excellent communication skills – ability to communicate eloquently in both written and verbal formats, both face-to-face and remotely to build strong and effective customer relationships
• Mature, responsible and professional attitude to work.
• Has a good level of negotiation and influencing skills
• Can demonstrate their ability to go the extra mile, to exceed expectations. Conscientious and committed combined with flexibility in attitude and approach.
• Outstanding organisational skills and ability to manage own time effectively.
• Educated to GCSE standard or equivalent

Key Traits