Credit Specialist

Job Purpose Summary

The Credit Control Specialist is responsible for managing and maintaining the organization's credit and collection processes of high volume and high revenue complex accounts to ensure timely payment of invoices, minimize overdue debt, and maintain healthy cash flow.

This role involves liaising with clients, resolving payment issues, and maintaining accurate records of credit transactions.

The specialist role requires excellent analytic skills due to the volume of line items on these accounts.

Role Responsibilities

Disputes, Deductions & Customer Account Management

• Management of a large volume line items/High revenue complex customer accounts whilst adhering to company collection policy.
• Analyse all deductions on customer accounts and collaborate closely with internal customers to facilitate reconciliation of the balances.
• Access and manipulate customer portals to extract information and to report/reject claims
• Collaborate with external and internal customers to facilitate discussions around client accounts and resolve outstanding balances.
• Ensure accurate account reconciliations per customer records.
• Build excellent relationships with customers and account managers.

Collections, Escalation & Cashflow Management

• Prepare and present detailed reports on the status of credit and collections including overdue balances related to customer passthrough funding, to senior management.
• Follow escalation process and highlight any issues with expected cashflow (payment delays/nonpayment)
• Participate and contribute to regular calls in relation to complex accounts with sales.
• Help manage cash flow by monitoring approved invoices and obtaining confirmed payment dates and values on high revenue accounts.

Credit Risk Management & Policy Compliance

• Ensure adherence to credit risk policies
• Conduct thorough periodic credit checks of customers and set appropriate credit limits. collaborating with Sales and trade credit insurers to ensure adequate cover.
• Manage proactive escalations and communication with customers and debt collectors.
• Credit risk analysis. Interpret financial reports when reviewing and processing new credit applications forms. Make recommendations for uninsured credit lines to manager using own skills, knowledge, and experience.
• Review and propose to manager any repayment plans for customers in difficulty.
• Monitor payment behaviour and performance of customers and highlight to management any sudden usual behaviour that may put CMS are risk.
• Support yearend financial and banking audits as necessary for credit control requests
• Assist and continue to develop self and others on Potential/suspected fraudulent activity, raising concerns immediately as they arise.

Additional Responsibilities

Skills & Personal Attributes

• 3+ years of experience in credit control department Managing retail accounts
• Ability to influence customers (internal and external).
• Analytical Skills: Ability to analyse financial data
• Excellent organisational and time management skills is vital
• Accuracy and attention to detail are essential
• Ability to work as part of a hard-working team to meet deadlines and targets
• Intermediate Excel skills

Core Competencies:

• Passion and drive to exceed expectations daily
• Personal Growth Mindset
• Persistence & Perseverance
• Challenge the status quo
• Ability to influence and negotiate
• Fraud Acumen

Key Traits