CMS Graduate- Technical Support

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Date: 17 May 2024

Location: Kiltimagh, IE

Company: CMS Distribution Limited

Job Purpose Summary

At CMS Distribution, we are looking for ambitious, driven individuals to join our Graduate Programme, where you will be fast tracked into the Technical team for DrayTek. Our Programme is designed to pave your career path as you become a key member of one of the leading technology distributors in Europe!

 

Inductions with key areas of our business will provide you with an excellent foundation of business knowledge around our vendors, technologies, and customers. You will also learn our systems and processes. We put your personal and professional development at the centre as you build critical knowledge and gain experience with the support of our dedicated mentors. This will give you the opportunity to absorb and embed our CMS Culture and Values to become successful and develop a career path.

Role Responsibilities

  • Learning and understanding the DrayTek product portfolio.
  • Get up to speed with lab-based training on routers and more.
  • Gain internal certifications for DrayTek.
  • Learn the DrayTek ticketing system to respond to support email queries.
  • Respond to email queries from customers in a timely manner.
  • Call handling to provide technical support to our customers, including resellers and end users in helping them to resolve technical issues.
  • Log all answered calls on the call logging system.
  • Identify and write product FAQ documents.
  • Supporting internal sales teams with technical queries.

Additional Responsibilities

Skills & Personal Attributes

  • Customer Service experience or technical experience is desirable.
  • BA/BSc level 2:2 or higher.
  • Ambition, curiosity, and drive will be key attributes for success.
  • Valuing personal growth through continuous learning and development.
  • Strong organisational skills and ability to manage own time effectively.
  • Excellent communication skills – ability to communicate eloquently in both written and verbal formats, both face-to-face and remotely.
  • Analytical and problem-solving capabilities & the ability to work well under pressure.
  • A keen interest in technology and its application in a business environment.
  • Lateral thinker with creative and solution-oriented mindset.

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.