CMS Graduate- Sales (e-Commerce)

Job Purpose Summary

At CMS Distribution, we are looking for ambitious, driven individuals to join our Graduate Programme, where you will be fast tracked in our e-Commerce team. Our Programme is designed to pave your career path as you become a key member of one of the leading technology distributors in Europe! Inductions with key areas of our business will provide you with an excellent foundation of business knowledge around our vendors, technologies, and customers. You will also learn our systems and processes. We put your personal and professional development at the centre as you build critical knowledge and gain experience with the support of our dedicated mentors.

Role Responsibilities

This initial period will focus on building a strong foundation for a Graduate role within the Customer Success team for the CMS store, equipping them with the necessary skills and knowledge to effectively contribute to the team's goals:

• Onboarding and Training: undergo onboarding sessions to familiarize with company policies and structure, vendor portfolio, CMS Store specifics and Magento.
• Cross-functional collaboration: to address customers' issues, execute customers’ engagement initiatives, and get internal feedback regarding customer needs (working with our other departments at CMS - finance team, sales teams, marketing).
• Data Analysis and Performance Evaluation: Learn to generate basic reports to understand the initial impact of customer success activities.
• Customer interactions: initial contact with e-commerce customers, gaining insights regarding their expectations and challenges.
• Attend cross-functional and internal team meetings to gain a comprehensive understanding of CMS Store specifics and projects.

Through these roles and responsibilities, the Graduate will contribute positively to customer satisfaction, retention and growth. 

Additional Responsibilities

Skills & Personal Attributes

Qualifications & Experience

• BA/BSc degree. Minimum 2:2. Business, Marketing, CRM, or any related field.
• Excellent communication skills both in written and in verbal format.
• Office administration or Sales experience is desirable

Skills

• Confident communicator.
• Experience collaborating with others in an education or workplace setting.
• Strong analytical skills.
• Familiarity with Microsoft Office 365.
• Experience with CRM systems is desirable.
• Keen to detail and strong organizational skills.
• Eagerness to learn and adapt to evolving customer needs.
• Team collaboration and interpersonal skills.

Attributes

• Positive and enthusiastic, “can do” attitude.
• Willingness to learn new skills through a growth mindset.
• Structured, organised, and methodical work style.
• Team player, supportive and helpful to others.
• Self-starter, able to pick up tasks and deliver outcomes.
• Evidence of and passion for learning new skills, curiosity, and self-development.
• Empathetic approach toward understanding customer needs and challenges.
• Customer-centric mindset.

This list is not exhaustive but is intended to provide an overview of the current key priorities within the business.  Some of these priorities may change over time and therefore flexibility is required.

Key Traits