Business Analyst

Job Purpose Summary

The ideal candidate will come with a strong background in Business Analysis and a track record of delivering business change across Digital platforms such as eCommerce, CRM and ERP. Practical experience in Agile / Kanban is essential in fostering collaboration between our IS development teams, the BA Team and the wider business.
In addition to the BA skillset we are ideally looking for an individual with some technical know-how. Previous experience getting hands on with ERP configuration or experience with systems/program analysis is highly advantageous.
 

Role Responsibilities

• Provide a bridge role between IT teams and the business, communicating and translating business operational requirements into technical solutions
• Deliver integrated technical solutions to address business problems and requirements
• Produce conceptual high-level designs that are aligned to business processes
• Define/gather requirements and undertake data analysis or data modelling activities
• Define functional specifications including creation of user stories 
• Work with 3rd Parties/Vendors to ensure technical solutions are completed within project timeline, quality standards and requirements
• Co-ordinate and support User Acceptance Testing with Business Key Users
• Maintain ownership of the functional and non-functional requirements throughout the project lifecycle process
• Collaborate with the Development Manager to manage the development backlog  Participate on the Change Advisory Board (CAB) and Architecture Review Board (ARB)
   

Additional Responsibilities

Skills & Personal Attributes

• Practical experience in successfully working within IT projects from inception to delivery utilising a mix of internal and external resources
• Operational background in a multi-channel business in a distribution or supply chain, FMCG or similar organisation
• Functional end to end experience across eCommerce, Commercial, Supply Chain and Customer Service, with a solid understanding of B2B and B2C processes together with the financial relationships relating to each function
• Solid knowledge of interfaces and interactions between core internal applications (eCommerce Platform & ERP) and external partners (EDI, web services)
• Experience of defining, documenting and delivering system integration as part of process reengineering and change programmes
• Experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy
• Practical experience of working with multiple technology platforms and applications with a broad spectrum of knowledge across projects, solutions and services
• Experienced in sustaining strong working relationships with business stakeholders and the IT Development Team
• Practical experience of best practice methodology in solution and service delivery and in project management, using both waterfall & agile methodologies * Enthusiastic and flexible with a pragmatic, hands-on approach, with the ability to understand the bigger picture
• Ability to work autonomously and to plan and organise own and peer workloads and work within challenging deadlines
• Hands-on experience of outsourcing and 3rd party collaborative working

Essential: 

• Technical skills
• Hands on attitude
• eCommerce (Magento 2 preferred)
• ERP experience (SAP preferred)
• Payment service providers (PSP)
• Agile and Waterfall

Preferred: 

• Integration (SAP/MuleSoft/Jitterbug preffered)
• CRM experience (SAP/Hubspot preferred)
• CMS/PIM Systems
• BI/Analytics Solutions
• Supply Chain / FMCG / eCommerce industry experience
   

Key Traits